WebAfrica and Frogfoot poor service delivery

I am super disappointed with Frogfoot and Webafrica's turn around time to issues raised,

On the 28th of October after making my monthly fibre payment with Web Africa, my internet was down. When i contacted Web Africa i was told FrogFoot deactivated our line, when i enquired about the basis of the termination i got no clear response. They then advise that they will log a ticket((FF#733800)) with frogfoot to activate the line again. I am still waiting for the line to be activated. I am so annoyed at this inconvenience as i use my wifi for work purposes i have now incurred additional costs because of this issue which i was not at fault for. This is really poor service delivery!