WEBAFRICA AND CANCELLATION NOTICE

I am using this platform as I do not know what else to do. WebAfrica fibre provider shows complete disregard for me as a customer of theirs. They state that all options wrt to ones fibre connection must be done via their portal. I have tried this. One goes to the portal to cancel a service and a message pops up informing one that all cancellations must be done via the WhatsApp chat line. Once on the WhatsApp chat line and after selecting a myriad of options - Willie-the Bot informs one that it needs to transfer one to a live chat. I have been trying since last week for hours on end to get onto the live chat..

I am not getting help on their portal, their phone lines ring dead without being attended to and an email notice informs one that the mailbox is no longer in use - although WebAfrica lists the telephone no and email address as their contact details.

I feel that my time is disrespected by expecting me to hang around until they can eventually get to me. Surely the customer has rights too and it should not be so difficult to cancel ones service! The question I have is how come one is able to action upgrades, downgrades, new services on their portal - but no cancellations? Is it their intent to keep one holding so long that one eventually gives up on the cancellation notice. Where is the protection for the consumer? Who is looking out for us - we are human beings- we are not merely an account number ..