WebAfrica - Agents do not know whats happening

I initially had a break in my fibre line on Friday 24 Oct 2025, Vumatel repaired the line. That evening there was an internet outage which I was not aware off and I thought that there is something wrong with my line. I therefore pressed the reset button on my fibre box. Later on I found out that there was an outage but now I do not have internet and I reported this issue to Webafrica on Saturday 25 Oct 2025 at around 9am. Since then, every contact with Webafrica is not helping me as each Agent is giving me different information. Now, this morning the Agent is telling me that no fault was reported about a RESET.