LM
Lerato M
1 reviews | Active since Apr 2014
12 Apr 2026, 15:32
WEBAFRICA AGENT PRETENDING TO BE A MANAGER
Ive had a horrible service from Jessica, shes acting as a manager for the billing team and shes an agent. I was following up on my compensation, Jessica told me that I will be refunded R 429 in 5 to 7 business days. Where is the fairness, when customers cant make a payment, they take their service. Now that Im asking to be compensated, im being told of a ridiculous TAT whereas theres an option for immediate payment.
Helpful (0)
Replies (7)0
Replies (7)
Webafrica's replyOfficial
13 Apr 2026, 11:38Hi Lerato, we understand your frustration around the wait and the concerns you’ve raised regarding fairness and timelines. We can confirm that your refund has now been submitted for processing. Refunds still need to complete the standard banking and verification process, which is why a short processing period may still apply before the amount reflects in your account. We know this has been a stressful experience, and we appreciate your patience while the final step is completed. We’ll ensure the process continues through to completion. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply13 Apr 2026, 11:38
Official
Hi Lerato, we understand your frustration around the wait and the concerns you’ve raised regarding fairness and timelines. We can confirm that your refund has now been submitted for processing. Refunds still need to complete the standard banking and verification process, which is why a short processing period may still apply before the amount reflects in your account. We know this has been a stressful experience, and we appreciate your patience while the final step is completed. We’ll ensure the process continues through to completion. Warm regards,
Webafrica Crew
Webafrica Crew
LM
Lerato M's updateReviewer Update
13 Apr 2026, 11:46Im not accepting their R 429 refund and I wont wait 5 to 7 business days. I want them to do an immediate payment. I told them that I manage artists, I didnt have wifi from the 2nd of April. Ive been buying data. I demand to be compensated.
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Lerato M's update13 Apr 2026, 11:46
Reviewer Update
Im not accepting their R 429 refund and I wont wait 5 to 7 business days. I want them to do an immediate payment. I told them that I manage artists, I didnt have wifi from the 2nd of April. Ive been buying data. I demand to be compensated.
Webafrica's replyOfficial
13 Apr 2026, 13:53Hi Lerato, thank you for reaching out, we understand your frustration, especially given the impact of being without WiFi since the 2nd of April and having to rely on mobile data in the meantime.We do recognise the inconvenience this has caused and the costs you’ve had to carry as a result. At the same time, refunds follow a standard processing timeline of 5–7 business days as they need to go through verification and banking clearance before they can be released.We are not able to process immediate payments, however your refund of R429 has already been actioned and is currently in progress.Warm regards,Webafrica Crew
Webafrica's reply13 Apr 2026, 13:53
Official
Hi Lerato, thank you for reaching out, we understand your frustration, especially given the impact of being without WiFi since the 2nd of April and having to rely on mobile data in the meantime.We do recognise the inconvenience this has caused and the costs you’ve had to carry as a result. At the same time, refunds follow a standard processing timeline of 5–7 business days as they need to go through verification and banking clearance before they can be released.We are not able to process immediate payments, however your refund of R429 has already been actioned and is currently in progress.Warm regards,Webafrica Crew
LM
Lerato M's updateReviewer Update
14 Apr 2026, 14:18What a horrible service, I'm still waiting for my compensation. I was told that my refund has been processed, Im starting to wonder if an immediate payment takes 24 to 48 hours
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Lerato M's update14 Apr 2026, 14:18
Reviewer Update
What a horrible service, I'm still waiting for my compensation. I was told that my refund has been processed, Im starting to wonder if an immediate payment takes 24 to 48 hours
Webafrica's replyOfficial
14 Apr 2026, 14:43Hi Lerato,
To assist, we have logged an urgent follow-up with the Finance team that deals with all refund requests. They are actively working on the account and will advise on the next steps ASAP.
Warm regards,
Webafrica Crew
To assist, we have logged an urgent follow-up with the Finance team that deals with all refund requests. They are actively working on the account and will advise on the next steps ASAP.
Warm regards,
Webafrica Crew
Webafrica's reply14 Apr 2026, 14:43
Official
Hi Lerato,
To assist, we have logged an urgent follow-up with the Finance team that deals with all refund requests. They are actively working on the account and will advise on the next steps ASAP.
Warm regards,
Webafrica Crew
To assist, we have logged an urgent follow-up with the Finance team that deals with all refund requests. They are actively working on the account and will advise on the next steps ASAP.
Warm regards,
Webafrica Crew
LM
Lerato M's updateReviewer Update
16 Apr 2026, 13:57Really Webafrica crew,
Im still waiting for my refund, you are a horrible service provider with agents that are good with sweet talk!
Im still waiting for my refund, you are a horrible service provider with agents that are good with sweet talk!
LM
Lerato M's update16 Apr 2026, 13:57
Reviewer Update
Really Webafrica crew,
Im still waiting for my refund, you are a horrible service provider with agents that are good with sweet talk!
Im still waiting for my refund, you are a horrible service provider with agents that are good with sweet talk!
Webafrica's replyOfficial
16 Apr 2026, 15:04 Hi Lerato,
We have reached out to the agent who handled the refund discussion directly. She will review the profile and email you directly with an update on the refund status and the way forward.
Warm regards,
Webafrica Crew
We have reached out to the agent who handled the refund discussion directly. She will review the profile and email you directly with an update on the refund status and the way forward.
Warm regards,
Webafrica Crew
Webafrica's reply16 Apr 2026, 15:04
Official
Hi Lerato,
We have reached out to the agent who handled the refund discussion directly. She will review the profile and email you directly with an update on the refund status and the way forward.
Warm regards,
Webafrica Crew
We have reached out to the agent who handled the refund discussion directly. She will review the profile and email you directly with an update on the refund status and the way forward.
Warm regards,
Webafrica Crew