Webafrica after sales service

I app**** for a fibre contract with Webafrica telephonically because of the price and accessories they offered. I had started filling in the form on the internet but decided to call as I had some questions. The process seemed to go well and the application was done. Uncapped fibre 15mps @ R299pm.R249 to be paid upfront. To my horror I received an email confirming my application but with following details- 500mps at R 1390 pm. I spent 3 hours or more trying to get through to them to try to fix the error. Eventually my call was answered by Lerato who tried to assist me. I was so distraught and even though she wanted to fix it I refused and asked her to cancel the package. To date I have not received confirmation of the cancellation. The after sales service is shocking and their telephonic system is overloaded . The WhatsApp helpline is useless as I used that as well and just ended the chat after waiting for about 1h30 for a response. There is no email address to use to communicate with them and that is the first RED FLAG for anybody. Don't do business with ISP,s who do not provide an email address or a customer care telephone no.