SB
Steve B
1 reviews | Active since May 2012
10 Jan 2020, 22:26
Webafrica Activate LTE bundle 58 hours after purchase.
3 Months in a row Webafrica has taken their time in activating my bundles for Fixed Telkom LTE. No response to my complaint or remedial action taken. They have cost me more money on alternative LTE options that I never needed if they just activated the data as purchased. I am more than disgusted in the sheer lack of urgency and lack of service from them and I would advise everyone to think twice supporting a company like this. We all make mistakes but it is how we fix those mistakes and how we say sorry that defines us as people.
Till now I have not received a formal apology nor explanation.
I will be taking this matter to ICASA and I advise anyone that has experienced the same to do the same.
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