WebAfrica absolutely shocking company

We had another issue with our connection. The last issue took over a week to resolve.After a week and talking to 7 different people our Wifi is still down. After 7 days they closed the fault with no resolution. I then requested that our subscription be cancelled. We have to give a months notice which means that we won't have Wifi for a month as they can't fix the issue. We asked that the line be released so that we can get another service provider. Were told that they would transfer us to their cancellations department on the Chat as that is the only way to get hold of them. Good luck as they don't get back to you. You can't get service, you can't cancel. Surely this is ******* to force customers to pay for a service that they refuse to give. I have paid the cancellation fee as they instructed. Can't get through to the cancellation department.