WebAfrica Abominable Service

I have spent around 10 hours on hold to WebAfrica in the last two months and I have sent numerous emails to no avail. In January I cancelled our services with Web Africa. They have still not released our lines to Telkom meaning that Telkom is billing our business every month for lines we are not using. This has cost us over R3600.00 so far and I'm sure will keep costing us until the matter is resolved. I spoke to a consultant who informed me that WebAfrica was still holding our line six months after us cancelling them and he escalated the issue. To this day I have not heard a thing from WebAfrica and spend an hour a day on hold to them. Their service is abominable. I must commend and congratulate their Sales consultant Khuboni who was extremely helpful and polite and was the best and only decent person I have dealt with at the company.