Hellopeter
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RS
Rodger S

1 reviews | Active since Mar 2016

26 Mar 2018, 10:24

Webafrica ability way, way below acceptable norms. Don't touch!

I've been a customer for about 8 years - all “OK” service experiences. BUT In September last year it all changed. I have now given up trying to resolve issues with Webafrica ( there has been an on-going problem or two or ten for 7 months!) They respond to hellopeter's query and contact me and then nothing happens - I've tried twice on this website And sent over 100 emails plus about 8 hours on the phone listening their music. I really don't understand why I'm expected to fight to remain a customer. They are *********** in their Support Dept resolving problems, Accounts Dept can't get their sums right and I'm giving up. They owe me a credit, I got an email instructing me to resolve it and come back to them with answers (which I've supp**** with half-a-dozen times already)

I've had Fibre Optic installed and it should be operational in a couple of weeks and then I will make the change.

I've been in business for almost 50 years but NEVER come across this level of non-delivery! To anyone thinking of signing up with them - DON'T!!

0
Replies (3)
Webafrica
Webafrica's reply26 Mar 2018, 11:46
Official

Hello Roger

Thank you for your efforts

We have already responded to your inquiry as well and called you with regards to the complaint

Regards,

Webafrica

RS
Rodger S's update26 Mar 2018, 12:32
Reviewer Update
I'll lay odds that you can't tell me what the enquiry is? All that happens is that 1) you open a ticket, then 2 days later you email to says it's been resolved without resolving anything. or 2) You email to ask about the problem and tell me that it will be resolved - gets no further or 3) you just ignore it. My last request was for an explanation of your last invoice and to show the credit that you owe me. I was told to sort it out myself and get back to you with the answer. That's your job! Still at a dead end. By the way, I'm still waiting on a response to an email in which (because I had fibre installed) it was ******* - I was all but called a *****. Out entire building was given free installation and you are on the list of recommended isp s (can't imagine why) but you know nothing about it! You still owe me R17 200.00, my December invoice for the time I sent trying to resolve my situation with your (dis) organisation! If I pay for service, I expect delivery - you can't deliver ...
RS
Rodger S's update26 Mar 2018, 12:33
Reviewer Update
I'll lay odds that you can't tell me what the enquiry is? All that happens is that 1) you open a ticket, then 2 days later you email to says it's been resolved without resolving anything. or 2) You email to ask about the problem and tell me that it will be resolved - gets no further or 3) you just ignore it. My last request was for an explanation of your last invoice and to show the credit that you owe me. I was told to sort it out myself and get back to you with the answer. That's your job! Still at a dead end. By the way, I'm still waiting on a response to an email in which (because I had fibre installed) it was ******* - I was all but called a *****. Out entire building was given free installation and you are on the list of recommended isp s (can't imagine why) but you know nothing about it! You still owe me R17 200.00, my December invoice for the time I sent trying to resolve my situation with your (dis) organisation! If I pay for service, I expect delivery - you can't deliver ...