WebAfrica- a waste of time and resources

I reached out to WebAfrica for internet services and they took 2 months to bring a router, without any additional support ensuring I have been connected. I then gave them the benefit of the doubt and attempted to use their services. It has been 3 to 4 months now and even though I paid for those months I did not get connected even once. This is after reaching out to them and having the same conversation with multiple staff members on WhatsApp (their very frustrating and inefficient platform). I obviously could not continue like this and ended up cancelling my subscription, only to find that they are still trying to debit my account as though it is active. I reached out to them again, indicating this. I was told that the cancellation is in process, but why debit my account then if this is the case??

Doing business with them has been such a frustration as I have wasted my time and money with this company. I certainly would NOT recommend them to anyone. They are far more interested in getting money that providing services to their clients.