Hellopeter
Share Your Experience
BM
Brian M

1 reviews | Active since Jul 2014

31 Mar 2026, 16:43

Webafrica - A stone age ISP where speed means the opposite.

What an absolute joke of an ISP. To be fair, when it works it works, but when you need support - you might as well go and hang yourself. I waited over an hour for the WhatsApp support to be answered, because they don't have a call in line for support, only sales. So they will talk to you when they want your business and when they have it, you will wait to be attended to until you are blue in the face. I logged my issue and the lady assisting me told me it would take 24 - 72 hours for the fault to then be logged by their faults team with Vumatel.

While I still had them on the line, I was able to contact Vumatel directly and log my own ticket becuase they couldn't give me a fault ref to follow up. Absolute incompetence on a scale I have never experienced from a provider to who sells speed. They provide the polar opposite of speed when you need their help.

I'm disgusted by how difficult it is to engage with an ISP who literally holds my livelihood in their hands. I would rather pay more for efficiency and reliability than to continue doddering along with this stone age ISP. Appalling service from them, they will be leaking subscribers faster than they can resolve the issues they log at this rate.

0
Replies (3)
Webafrica
Webafrica's reply31 Mar 2026, 16:55
Official
Hi Brian, thank you for sharing such detailed feedback. We completely understand how frustrating it can be when you’re relying on your connection for work or personal use, and support takes longer than expected. Waiting over an hour for assistance and not receiving a reference for your fault ticket is far from the seamless experience we aim to provide.To assist you further and get this sorted efficiently, please DM us here with your account details and a brief summary of the fault. This allows us to verify your account and engage the relevant teams directly. Once we have your information, our team will be able to provide guidance and updates as quickly as possible.We’re committed to improving your experience and ensuring your connection is back on track without unnecessary delays.Warm regards,
The Webafrica Crew
BM
Brian M's update31 Mar 2026, 18:19
Reviewer Update
I appreciate your prompt response to my complaint, in retrospect I should have loggedmy y fault here. Unfortunately I am already looking for an ISP who will fulfill my service requirements.

My account is BJV26
Webafrica
Webafrica's reply01 Apr 2026, 08:20
Official
Hi Brian, we appreciate you coming back to us and sharing your account details, that really helps us take this further. We’ve located your account and can confirm that there is an open fault currently logged. Given the challenges you’ve already faced, we completely understand why you’d feel at the point of considering other options, that’s not the experience we want for you. From our side, this fault is actively in progress with our technical team. We’re keeping a close eye on it to ensure it’s properly investigated and resolved as quickly as possible, with clear feedback on what’s causing the issue and the steps being taken to fix it. If you’re using the Webafrica app or client portal, you can also track the fault under your service section, it’s a quick way to stay updated on progress without needing to follow up. We’re committed to seeing this through and improving your experience, and we’ll continue to monitor the fault to make sure it’s brought to resolution. Warm regards,
 Webafrica Crew