Webafrica: A Nightmare of Poor Service

I have been a Webafrica customer for almost 4 years and I have never experienced such appalling service. I experiencing a prolonged internet outage that started on Thursday, 25th July 2024 and is still ongoing. It's now going on the sixth day without internet, which is completely unacceptable. As a remote worker, consistent internet connectivity is essential to my livelihood. This outage has caused significant disruptions to my work and has resulted in a substantial loss of productivity.

I tried every possible channel to get in touch with customer support - WhatsApp, live chat, and even the sales line. The WhatsApp support is a joke. It's very difficult to chat to an available agent. After waiting over an hour, the agent abruptly closed the chat after one message.

The lack of urgency and complete disregard for customers is shocking. I strongly advise anyone considering Webafrica to think twice. Their service is unreliable, and their customer support is non-existent.