WebAfrica A nightmare in the Telecoms industry

I called Webafrica for WiFi service, I already had the white fibre box in my premises from Telkom... the didn’t do the fibre box installation, I even asked the technician who visited my property and he said all that needs to happen is to call Webafrica let them know I have the box and they should send the router....

WebAfrica is a callcentre nightmare of a service provider.... take my word for it.....

I called them for over two weeks asking them, when will they deliver the router, as they had already deducted money from my credit card..... they kept on coming up with story after story, until I asked to speak to someone in charge of the call center agents... I got the router delivered 72hrs later.... I should have picked up from this bad service that this company is all about money not service.

They just send the router with a courier you must do the installation yourself by calling the call center agent to talk you through the supposedly easy installation.... the WiFi only worked when you stood right next to the router..... I had to call them every second day to ask why am I not getting the connection, they kept on apologizing and asking me to reset and restart the router, the more I called for service the worse the issue became.

3 months of them debiting my credit card, without any resolve on the matter from them, I asked for cancellation, spoke to various agents who promised they will cancel the service and nothing happened.... until someone finally helped me cancelled the service and told me deliver the router at their offices in Sandton and apologized for the bad service..... this didn’t end my nightmare with these *******....

Now they are calling me threatening me that they will list me, for non payment for the installation that they didn’t do.. irregardless of whether the fault is theirs or not.... They expect me to pay for non service.... give them a pat on the back for NON SERVICE...

Please don’t use them... they are worse than Home Affairs, in fact they are worse than all the government departments combined...