WEBAFRICA A **** IN A DIFFERENT COAT

In 2024, I app**** for internet service from Webafrica. As promised, they installed our modem and line within the agreed timeframe. The technician who did the installation advised us to wait an hour for the internet to be activated. We ended up waiting for months. After countless communications with their automated system, we were only able to speak with an agent on a few occasions. Each time, we had to log a new complaint because they couldn’t find any record of our previous issues. To cut to the chase, we ultimately canceled the service after they informed us that the problem lay with Vuma. It took almost six months of follow-ups to receive our refund from Webafrica.

In 2025, we noticed a significant presence of Vuma service crews in our area and discovered that internet lines had been restored. I attempted to apply for service through Vuma, but the agent informed me that I had to return to Webafrica since they had already installed a modem in our home. I contacted Webafrica and submitted a request for installation/reconnection. On February 21, 2025, at 08:03, I received confirmation of my order and was instructed to make a payment of R399, which I completed.

On February 25, 2025, at 21:52, I received another email confirming that the installation was scheduled for February 27 at 09:00 AM. When the technician arrived a few days later, he informed us of a "mouse bite" on the line that needed fixing and that it would cost us, even though nothing was wrong before this incident. I explained to the technician that the line had never been operational and that I wasn't willing to pay for something we had never used. He seemed surprised and called his office to explain that our internet had not worked since the initial installation. They blamed the first Vuma team and stated that those technicians would need to come and resolve the issue.

The technician promised to escalate the issue himself and assured us he would return the next day for a follow-up. Since that encounter in February 2025, we have only been able to communicate with automated systems, and we have had no response from Webafrica. This is the second time we have encountered this issue with the same company. Each time we complain, there is no record of our previous communications.

I would advise all prospective customers to steer clear of Webafrica when considering internet service. Their treatment of paying customers is nothing short of pathetic. Our experience with them has been absolutely horrific. prospective customers to steer clear of Webafrica when considering internet service. Their treatment of paying customers is nothing short of pathetic. Our experience with them has been absolutely horrific. prospective customers to steer clear of Webafrica when considering internet service. Their treatment of paying customers is nothing short of pathetic. Our experience with them has been absolutely horrific. My Customer Code is CTX65