Webafrica – A Customer’s Worst Nightmare

Texting a brick would honestly be better than dealing with this so-called “support bot.” There is no direct contact number for any department – just WhatsApp, where you’re left waiting forever (20+ minutes if you’re lucky) for a response.

When you do finally get through, you’re met with rude, *********** staff who keep bouncing you back to the bot, which then dumps you into another department. A complete circus.

As a client who works from home and relies on fiber, I was left without internet for an entire day and night. Only at 17:25 the following day was I told it will take ANOTHER 24 hours to be fixed. Absolutely unacceptable.

If only I had come to HelloPeter sooner, I would have seen the endless stream of bad reviews that perfectly describe this nightmare service.