Webafrica a company you cannot Trust

I had an LTE month to Month Contract with Webafrica, I terminated the contract in June 2018 as we moved into a house with Fibre and Webafrica could not offer this service. Upon cancellation i received a notification that the account was scheduled to be cancelled and all was up to date in terms of what was owed, then on the 1st of August the company took R2100 off my account unauthorized and when i queried it they said i needed to bring back the router, SO I DID even though since between the date i cancelled and 1 August i had not had anyone call me or even an email letting me know i needed to do this. i have kept calling on a daily basis asking for my refund and i keep being promised it will be tomorrow or froiday or monday and now 2 weeks have gone i still dont have my money. between the excuses of the billing agents and the Santon office staff where i personally handed my router to the manager and requested for it to be sorted out urgently , they still have done nothing and cant tell me for sure when my refund will occur. when i had my account i battled to pay via debit order because there systems dont work. but now all of a sudden they have my details and can debit my card without authentication.

Webafrica is the most ridiculously run ISP's currently offering solutions in SA