Webafrica: A big NO-NO

I would like to express my utmost disappointment with webafrica. I have been a loyal customer for more than 4 years. 3 days ago my internet connection was lost. Strangely enough one of my devices picked up signal and all other devices couldn't connect. I contacted their whatsapp line as it is IMPOSSIBLE to speak to an agent. VERY FRUATRATING to say the least. 3 days of back and forth. Every time ending in either the agent disappearing and you are connected to another and have to start from scratch to the same old story, it's my router that's the problem. I even went as far as buying a new router, and guess what? Exactly the same happens. Hence I say again it's not my router, but that's all the agents keep saying. Not once was webafrica willing to take responsibility for accepting the problem was on their side. I even got out a private technician and was told my router is 100% in working order. So webafrica, if this is how you treat long standing paying customers. Bye Bye. I will never ever recommend anybody signing up with webafrica.