1 reviews | Active since Nov 2017
Webafrica-A BIG disappointment!
I have been charged for a service that does not even exist at present.I have contacted Webafrica's call centre approximately 8 times, only to be put on hold for 10 minutes at a time , without any service.I app**** for a connection on 17 November.To date , I have not received the router, yet I am being billed for the full month!I have sent emails to support and billing services, but there has not been any response since 23 November.I have also used the chat line, but to no avail.One would think that with so many service providers out there, Webafrica will be on their A game when it comes to customer services.Their service is shocking and I will not recommend them to anyone.I will be cancelling my contract with them shortly and moving onto another service provider.
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Rafeeqah