Webafrica 😩

Think twice before signing up. Unfortunately I will not be permanently based at my current address so I picked the cheapest option available to me. Webafrica !!! Thursday afternoon I received my new router. By Friday morning it did not connect to internet so contact webafrica via whatsapp helpline. This was from. 7:20 till 12noon to be told that its the fibre supplier fault and they will respond within 24-48 hrs. So today, Monday morning and nobody contacted me. Access the whatsapp chat again and it took 1h45min for a agent to respond. (Take note I sign up again to see how long that will take - got a call within 5min from a sales agent ). Was told that their is no problem with the fibre supplier. Now 3 hrs later I am told its been escalated and will take another 24hrs. “ I apologize the line is not authenticating and I have escalated to have the issue investigated as resolved”. Take note they let you do all the checks on your own computer so it took two mornings of just wasting my time. I am paying for a service I have not received yet. They happy to take the money off your account. Worst is when you try and cancel now you have to give one months notice (i was aware of this but did not think it would be an issue) now to cancel i have to pay another month. This has been by far the worst first experience from any customer service company. You not able to speak with anyone (only sales reps). Think twice. I should have.