Webafrica, *************!

I was a client of webafrica and i paid for a 200/200 mbps fibrw line. Since day one i battled with my internet line. When i tested my internet speed it was between 30 and 4o mbps. When i phoned webafrica, an answering service answered. All communication must be done on their whatsapp line. After months and numorous whatsapp conversations, my internet speed problem was never resolved. So i decided to cancel. I gave them 30 day notice on 5 August 2023 via the whatsapp line because that is where all communication is done. On 8 September 2023 i had to contact them because my new service provider could not use the fibre line because webafrica have not released it yet. I waa told that they can only release the line in the beginning of the new month, which would be November 2023. I then received an email telling me that end of September i have to send back the router that was provided to me to avoid paying a cancellation fee of R999. So on 1 November i couriered their router via Courier Guy to their Centurion address as provided. My new provider still could not use the fibreline. I was told it was scheduled for release on 18 November. I emailed webafrica, but they ignored me. I went on the whatsapp line and was told it would be released immediately. It never happened. Only on 18 November the line was released and my new service provider activated the line. Now i had to wait 6 more days untill my new router was delivered. I thought i was done with webafrica, but apparently not! On 1 December they debitordered my bankaccount for R999. I immediately reversed the debit order. I got an email from them telling me the debitorder did not go through. I rep**** by telling them i did not owe them anything. On 2 January 2024 the tried to debit my bankaccount again. This time with R1049. This time there was insufficient funds for which the bank penalised me with R150. I receive another email informing me that i owe them R999 for cancelling fees. They even are threatened to hand over the account to lawyers and put my name on creditburo. Today i got another email with the same threat. Because of their poor service, i cancelled my subscription to them. I had to sit for three weeks without wifi because they hijacked my line till 18 November. I followed protocol as det out by them. I sent back the router at my own cost, and now they are harrassing me.