SM
Steve M
1 reviews | Active since Mar 2016
10 Jun 2026, 10:19
Webafrica :((
There is very poor customer support after they take your money. I’ve been stuck in a WhatsApp loop with a robot for 2 days, and now even the robots aren’t responding. I have 3 days to get this right before accruing penalties for late a late cancellation.
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Replies (3)0
Replies (3)
Webafrica's replyOfficial
10 Jun 2026, 10:29Hi Steve That sounds incredibly frustrating, especially with the pressure of a cancellation deadline coming up. Being stuck without real assistance when you need it most is not the experience we want for you.We’ve arranged for our onboarding support team to review your profile as a priority. They will reach out to assist you with your LTE setup and make sure you’re not left navigating this on your own.In the meantime, we’re also keeping a close eye on your case to help move things along as quickly as possible so you can avoid any unnecessary penalties. You deserve a smooth, stress-free setup, and we’re here to get this sorted with you.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
Webafrica's reply10 Jun 2026, 10:29
Official
Hi Steve That sounds incredibly frustrating, especially with the pressure of a cancellation deadline coming up. Being stuck without real assistance when you need it most is not the experience we want for you.We’ve arranged for our onboarding support team to review your profile as a priority. They will reach out to assist you with your LTE setup and make sure you’re not left navigating this on your own.In the meantime, we’re also keeping a close eye on your case to help move things along as quickly as possible so you can avoid any unnecessary penalties. You deserve a smooth, stress-free setup, and we’re here to get this sorted with you.
Warm regards,
Webafrica Crew
Warm regards,
Webafrica Crew
SM
Steve M's updateReviewer Update
10 Jun 2026, 12:30Another effing robot
SM
Steve M's update10 Jun 2026, 12:30
Reviewer Update
Another effing robot
Webafrica's replyOfficial
10 Jun 2026, 12:41Hi Steve,
The matter remains with our Onboarding Support Team, and they will be making contact with you soon to assist ensure everything is completed properly.
We’ll continue to follow up internally to ensure you receive the support you’ve been waiting for without further delays.
Warm regards,
Webafrica Crew
The matter remains with our Onboarding Support Team, and they will be making contact with you soon to assist ensure everything is completed properly.
We’ll continue to follow up internally to ensure you receive the support you’ve been waiting for without further delays.
Warm regards,
Webafrica Crew
Webafrica's reply10 Jun 2026, 12:41
Official
Hi Steve,
The matter remains with our Onboarding Support Team, and they will be making contact with you soon to assist ensure everything is completed properly.
We’ll continue to follow up internally to ensure you receive the support you’ve been waiting for without further delays.
Warm regards,
Webafrica Crew
The matter remains with our Onboarding Support Team, and they will be making contact with you soon to assist ensure everything is completed properly.
We’ll continue to follow up internally to ensure you receive the support you’ve been waiting for without further delays.
Warm regards,
Webafrica Crew