AR
Anthony R
1 reviews | Active since Sept 2020
04 Sept 2026, 15:29
WebAfrica
Problems with cancelling my fibre which I did last month Aug 26 also cancelled on WhatsApp but everyone you talk to says not cancelled I have all the WhatsApp messages wanna pay my last subscription just give answers ???
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Webafrica's replyOfficial
04 Sept 2026, 16:05Hi Anthony,
We understand your concern regarding the cancellation request, especially when you've already requested the cancellation and are simply looking for clear answers and confirmation on the way forward. This is certainly not the experience we want for our customers. To ensure the matter receives the necessary attention, we have escalated your query to our Cancellations Team for review. The team will assess the cancellation request, review the account history, and provide you with feedback directly regarding the status of the cancellation and any outstanding actions required.Should you require any further assistance, please continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand your concern regarding the cancellation request, especially when you've already requested the cancellation and are simply looking for clear answers and confirmation on the way forward. This is certainly not the experience we want for our customers. To ensure the matter receives the necessary attention, we have escalated your query to our Cancellations Team for review. The team will assess the cancellation request, review the account history, and provide you with feedback directly regarding the status of the cancellation and any outstanding actions required.Should you require any further assistance, please continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
Webafrica's reply04 Sept 2026, 16:05
Official
Hi Anthony,
We understand your concern regarding the cancellation request, especially when you've already requested the cancellation and are simply looking for clear answers and confirmation on the way forward. This is certainly not the experience we want for our customers. To ensure the matter receives the necessary attention, we have escalated your query to our Cancellations Team for review. The team will assess the cancellation request, review the account history, and provide you with feedback directly regarding the status of the cancellation and any outstanding actions required.Should you require any further assistance, please continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew
We understand your concern regarding the cancellation request, especially when you've already requested the cancellation and are simply looking for clear answers and confirmation on the way forward. This is certainly not the experience we want for our customers. To ensure the matter receives the necessary attention, we have escalated your query to our Cancellations Team for review. The team will assess the cancellation request, review the account history, and provide you with feedback directly regarding the status of the cancellation and any outstanding actions required.Should you require any further assistance, please continue engaging with us via direct message and we'll gladly assist.
Warm regards,
Webafrica Crew