WebAfrica

Good day since 3 March Friday 2023 i have been struggling to get the billing department to help me so that the payment for my fiber Internet can be paid I have spoken to 3 consultants on the What's app help line and I have Phone them 3 times during the day once one the 6th of March Monday 2023 and then twice on the 7th of March Tuesday 2023 and on consultant tells me that it would be taken care of we will send confirmation on email to state that the debit order has been set now the other consultants tell me sorry we can not assist you than the last consultant says that she has put a query in for the billing department to call me and sort it out...... Now as someone who has tried multiple times to sort this out I don't think this is at all very good customer service. and every day there is a penalty fee put with my original payment for my fiber internet line. I here by can say that I am very unhappy and that I don't appreciate that i have to struggle to pay my due. Webafrica I really think this is unprofessional and that you need to provide better customer service. I mean do you want to make your money or do you want to keep loosing customers.