Webafrica

I decided in November 2023 about more or less the 22nd to join Webafrica to make use of their fibre for Internet. They immediately deducted R249.00 from my bank account to start the process. They promised that we would receive our router for the internet within 7-10 working days. on 28 November 2023 amount of R58.53 was deducted from my bank account again. And on 1 December 2023 the subscription of R249.00 was again deducted from my account. The expexted date for the router to arrive was 1 December 2023. Up to today we have not received our router. They insisted if I wanted to contact them it must be done through their whatsapp number. But everytime you wanted to contact them you ended communocating with a robot. On 8 December 2023 I instituted a dispute complaint through my FNB Bank Account to reverse the deductions and stop all future deductions. I tried numerous times to cancel my contract with Webafrica without any successs, because I spoke to a robot every time, and the robot sent the same messages always back. I have now waited more than the required time for my router. I have sent numerous emails to rep-only@webafrica before 30 December 2023 to address the cancellation, all this time we were without internet, and nobody would help us without an cancellation number from webafrica. On the 2nd of January 2024 I received an sms from webafrica that theyare now despatching the router. An agent from webafrica, Ziyanda called me regarding the cancellation. An hour later I recived a call from her again saying she cannot process the cancellation because her manager would only be back the 3rd of January 2024. On the 3rd she called me again and informed me that the cancellation has been scheduled. I also received an email at 9:26 AM stating that your cancellation have been scheduled. The email was threatening me in the sense that should I cancel I would be billed R999.00 for the router which I have not recieved yet. Then I recived an sms that the router was on its way. and they have also deducted an amount of R509.00 from my bank account, which I disputed and reversed. Hellopeter I believe that I was treated unjust, with terrible service and the none delivery in time with the router as promised by them after I have tried to contact them numerous times. Hellopeter I would like them to stop threatening me with emails, regarding penalties. They insist that the router will be sent after I cancelled it. Hellopeter I am not interested to do business with them after the way I was treated and the threatening email I received from them. Please could you assist me regarding this whole matter.