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faith L
1 reviews | Active since Jan 2011
04 Apr 2026, 08:00
Webafrica
I cancelled my subscription in February due to terrible and inconsistent network. I messaged Webafrica’s customer support on the 9th of March to confirm the cancellation, but changed after speaking to George L and reactivated. I received confirmation.
I work from home and I have 2 matriculants who are online schooled. We noticed WIFI dropped in the 31st, I contacted them on the 1st and Jean-Pierre D said everything is okay my line is active but there’s an outage in my area.
Contacted them again on the 2nd and Siseko M told me that my line is not active and I must wait for a few days. I asked her for a Manager as I need urgent assistance, she refused to give me the details. I’m still waiting for activation and will definitely cancel and speak to anyone who cares to listen about the poor service
Helpful (0)
Replies (6)0
Replies (6)
Webafrica's replyOfficial
07 Apr 2026, 09:18Hi Faith, We noticed that some messages over the Easter weekend may not have been responded to. We want to assure you that we are committed to supporting all our customers and will respond to every message as soon as possible.This is an automated follow-up to make sure no one is left behind. Please reach out via private message for any assistance, and our team will get back to you promptly.Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply07 Apr 2026, 09:18
Official
Hi Faith, We noticed that some messages over the Easter weekend may not have been responded to. We want to assure you that we are committed to supporting all our customers and will respond to every message as soon as possible.This is an automated follow-up to make sure no one is left behind. Please reach out via private message for any assistance, and our team will get back to you promptly.Warm regards,
Webafrica Crew
Webafrica Crew
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faith L's updateReviewer Update
09 Apr 2026, 10:31Webafrica, your service is pathetic. Holding for 2 hours and then getting disconnected without service and then your team doesn’t even handle complaints. You surely don’t care
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faith L's update09 Apr 2026, 10:31
Reviewer Update
Webafrica, your service is pathetic. Holding for 2 hours and then getting disconnected without service and then your team doesn’t even handle complaints. You surely don’t care
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faith L's updateReviewer Update
09 Apr 2026, 10:32I’m yet to be reconnected or contacted
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faith L's update09 Apr 2026, 10:32
Reviewer Update
I’m yet to be reconnected or contacted
Webafrica's replyOfficial
09 Apr 2026, 10:48Hi Faith, we completely understand how frustrating this must be, being disconnected after waiting for two hours and still not having your service restored is unacceptable. An escalation has been submitted on your behalf to ensure your case is actively followed up. We’re closely monitoring the progress and will provide feedback as soon as there’s an update, so your service can be restored and your concerns fully addressed. We appreciate your patience and are committed to seeing this through to resolution for you. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply09 Apr 2026, 10:48
Official
Hi Faith, we completely understand how frustrating this must be, being disconnected after waiting for two hours and still not having your service restored is unacceptable. An escalation has been submitted on your behalf to ensure your case is actively followed up. We’re closely monitoring the progress and will provide feedback as soon as there’s an update, so your service can be restored and your concerns fully addressed. We appreciate your patience and are committed to seeing this through to resolution for you. Warm regards,
Webafrica Crew
Webafrica Crew
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faith L's updateReviewer Update
09 Apr 2026, 11:51I’ve been waiting for a response or contact since the 4th. Nothing until today. I have spent a lot of money on airtime to call you and Frogfoot, however I don’t seem to have a breakthrough. I regret reactivating my account
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faith L's update09 Apr 2026, 11:51
Reviewer Update
I’ve been waiting for a response or contact since the 4th. Nothing until today. I have spent a lot of money on airtime to call you and Frogfoot, however I don’t seem to have a breakthrough. I regret reactivating my account
Webafrica's replyOfficial
09 Apr 2026, 12:03Hi Faith, we completely understand how frustrating this ongoing delay has been, especially after having to spend extra time and money trying to get through. Your experience is far from what we aim to provide, and it’s understandable that this has caused real stress. Please know that your case remains actively escalated and marked as urgent. We are closely following up with the team to ensure you receive feedback and that your service is restored as quickly as possible. We’re committed to seeing this through to resolution and will provide updates as soon as we have confirmation on the progress. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply09 Apr 2026, 12:03
Official
Hi Faith, we completely understand how frustrating this ongoing delay has been, especially after having to spend extra time and money trying to get through. Your experience is far from what we aim to provide, and it’s understandable that this has caused real stress. Please know that your case remains actively escalated and marked as urgent. We are closely following up with the team to ensure you receive feedback and that your service is restored as quickly as possible. We’re committed to seeing this through to resolution and will provide updates as soon as we have confirmation on the progress. Warm regards,
Webafrica Crew
Webafrica Crew