Webafrica: 6 Days Without Internet, Cancelled Line, No Resolution - ***

I have been without WiFi since 1 April 2025. It’s been 6 days now with no service and no resolution. A ticket was logged on 2 April (Ref: #390012), and the only “resolution” offered was the standard turn-it-off-and-on-again troubleshooting, which did not work.

When I followed up on Friday, I was told the turnaround time is 24–72 hours. I waited. When I followed up on Saturday, I was told they were still waiting for a technician to be assigned.

Out of frustration, I called Vumatel directly on Sunday and was informed that my line had been cancelled. Nobody at Webafrica communicated this to me at any point.

This is completely unacceptable. I am paying for a service I am not receiving, I was kept in the dark about a cancelled line, and no meaningful action has been taken despite multiple follow-ups. I expect urgent escalation and a clear resolution plan immediately.