Webafrica

I recently decided to install wifi in my flat I contacted webafrica to my dismay I had communication problems with them regarding their services. I ordered a router from them never received it and yet they telling me my line has been active for 3months and yet I never used their services. The WhatsApp group they have is not helpful at the end my services was cancelled by them they no longer have the ADSL router hardware which i was told a day ago now I'm told i have to buy my own router cause i can't get a router from them. When speak to their agents I'm being transferred from one to the other with the problem still remaining. As i told them I do not owe them anything because I have not been using their services. I really don't know now even when I call them I'm on the line for more than 20 minutes with no help still being transferred and still no help