Webafrica

I have vuma tel Fibre by webafrica for few years now, and I have found that to deal with a company that doesn't have a support line someone you can speak to is difficult, when a problem comes up, and to speak to a chat ot in WhatsApp is irritating cos u can't explain as there are no options on that platform giving chance to, if webafrica has issues they don't even call sms or email a subscriber in forming of issues, also not to say their connection and service is good but, my wifi was down last night for no reason I know, and I tried to cal but the number provided is for WhatsApp only a chat bot, and til now no network no answers ......., anyway I will be canceling them as others providers