KG
Karen G

1 reviews | Active since May 2021

14 Dec 2021, 13:56

Webafrica

I signed up with Webafrica and 14 days later as per their contract still no service, no feedback at all. Waited on WhatsApp messenger for hours at a time and then sometimes the help was good most of the time they just didn't care. Finally found a number to call tried 3 times of waiting for 20 minutes each time with no joy. Eventually the telephonist called me back and I waited for one hour for my call to be answered. Was put through to the Provisions department where I found Wade Solomon's. He was amazing and so super efficient that I wonder how he survives in this company. Frogfoot came to fix their outside fibre problem today. I phoned to find out the next step, again asked to be called back, only waited 30 minutes this time and the internet angels were smiling down on me, I dealt again with Wade. What a star! No excuses, no bull baffling *******, just efficient and friendly service. He leaves you feeling like he really wants to help you, that you matter and he gets results. I was ready to tell Webafrica to place their service where the sun don't shine, but Wade saves the day and turns a unhappy client into a happy one.

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