Webafrica

I have been using webafrica for quite some years now. Paying a whooping R1050.00 now I haven't had internet for 3 weeks in Sept. I have been speaking to the agent and told to reset and a lot of questions which did not help over and over agai and was told that sim was blocked or if I have removed Sim and one of the specialist will call and nothing happened. And when I want to cancel there was never an agent available to assist for a week. Nd I asked for refund and am told they have technical issues I again need to check them around the 15th. And Wow on the 1st they want to debit money for the service the can't provide . I spoke to one of the agent on Monday or Tuesday by the name of Thulisuwe R at 9:00 and she completely forgot about my request after 30min when I asked her she said "sorry let me do it" imagine and the she just transfered me to Siyabong G who also was not interested in assisting and kept asking what is it that I need assistance in . I asked him to speak to their superior and guess what she was not in yet and I asked for the other superior and I was ignored like an idiot . And he had the nerve to ask me what technical issue did I have . If one of them was good I wouldn't have spent 3 weeks without internet that I paid for. I even sent a complaint on the 3rd and no one bothered to contact me.

I need answers on my refunds and cancelation.