Webafrica 2nd fibre line request

I placed an order to activate a 2nd fibre line to our property, in May 2021. The 1st fibre line already running to our seperate entrance. after 4 months, and speaking to 5 different agents, with each one placing a new order each time. The webafrica system, together with Vumatel's system, are unable to give me a 2nd fibre line because nobody in their provisioning department understands how to resolve a query of this nature. Their escalation process is non existent, they promise updates but you never hear back from them. This is the worst customer experience you will ever receive from a ISP. i'm surprised the lights are still on over there.