Webafrica

We are new customers - moving from Telkom to Webafrica. We placed an order with a consultant after checking all the necessary infrastructure etc. We were told to wait 48 hours and that Openserve would contact us. To date, no call from Openserve.

I tried finding out from a Webafrica consultant how long more or less the process could take and was told that "he doesn't know" and to "get LTE while we wait". What type of response is that to a new customer? And as a side note, Webafrica already made us sign a debit order form?!

I contacted another support agent and asked if we can phone Openserve directly to try and found out what is going on - no response.

So Webafrica, take note that we are not impressed with your service to date. Luckily, there are so many service providers to choose from so on to the next.