Webafrica

I must commend you on the service i had regarding my LTE account however it was really awesome HOWEVER after being a loyal customer on the LTE RAIN service it was coming to an end on the 30 November. I called your department prior to my cancellation taking effect last week wednesday only to find out the alternate option to be Cell C which i do not have coverage for. Today i called again and found out that i could have carried on with the service of 55GB a month instead of the double data deal of 110GB at the same cost of R550 but to my surprise i could not take the offer any longer due to my service already being cancelled. i must say i am highly dissapointed in being a loyal customer to find out that i could have continued with the RAIN network on a normal package but since it was cancelled there is no alternative so i am now without any coverage in my area except RAIN and sitting with a router which i cannot use (bought through webafrica). i was also informed today that i was actually in credit and required a refund. if i didnt call in today im sure i would not have been informed about my refund as i was not made aware that i was in credit last week?? i guess i was only good enough while i was paying customer and wonder how many other people are not aware that they could keep their RAIN service...