1 reviews | Active since Jul 2018
Webafrica
My LTE service was never activated. Support could not activate the service, so I cancelled my account. I have paid for 2 months (not getting ANY service from them), and now they charge me for another R500 and this email below: (Good morning,
I trust this email finds you in good health.
I can confirm the LTE services have been cancelled on the account . You have been charged the LTE promotional clawback as the LTE service was not active for 12 months yet. If the LTE service is cancelled within a 12 month period Web Africa reserves the right to pass a charge to the account for the promotional credit given. Please see the extract attached taken from the Web Africa terms and conditions.
Should you require any further assistance, please do not hesitate to contact us.
Have a wonderful day further.
Regards,
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica
Hello ,
Sorry to hear you’ve had a bad experience. We will do our best to sort it out.
So that we can contact you, please email *** or *** with your Customer Code/Order Number and we will jump onto it.
Once you have sent the email you will receive a 'ticket number’. Please hold onto that ticket number as a reference to your enquiry.
Kind regards,
Webafrica