Webafrica 1star rating

When I read all the different reviews left in the past few days all I can do is laugh, not because it's funny but because it's saddens me how this company's service is affecting so many lives.

We live in a world where internet is of utmost importance because we have been driven to work from home, some people have kids having to be schooled from home, some need entertainment after a long day etc the list can go on and on.

Yet this company goes the extra mile to be ***********, show a lack of customer service and an enormous amount of lack in professionalism.

Just like others I've been waiting 3days to get to speak to a human in their chat bot on whatsapp. Then I get through to someone on Friday of last week and they promise me they canceled my order as requested. Then I speak to a Rabia on Monday and she apologises and says she will cancel it, then later that day I contact and speak to Daniel Davids and he promises that he canceled it and SLA is 24-48hrs before it reflects in Vuma's system. Today I speak to Adelaine Jacobs and she cannot address the fact that SLA has been failed. I am utterly disgusted by the service this company offers.

I work in customer service and I swear to God this is not the manner in which you service the very people who keep you in business during these unprecedented times.