Webafrica

We have a wifi in our home, it has been there since 2020. Due to unforseen circumstances we couldn't pay for Jan & Feb and started paying agin now on the 1st of March, today is the 8th of March and we have not been connected. Webafrica,s agents are shunting us from pillar to post. I have been dealing with a guy by the name of Willie, he keeps on saying he is transferring me to an agent who will activate the service. My question to them is today is the 8th payment was made on the 1st what happens to the other 7 or 8 days where we had no internet? When we installed this in 2020 they said to us that if we have financial issues we can always skip a month or so, this is what we did now in 2022.