PT
Precious T
1 reviews | Active since Oct 2022
05 May 2026, 21:19
Webafrica
My experience with webafrica is the worst. This is the third month now without connectivity. I have contacted them multiple times but I still haven't received assistance. They said my replacement sim will be delivered 2 weeks back, I still haven't received the replacement sim.additionally, I ordered a router from them only to get a refurbished router. Their website didn't show that the router is a refurbished one. Everytime when I contact their whatsapp line I'll wait for hours before I get through to an agent. The worst service 😒
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Webafrica's replyOfficial
06 May 2026, 09:05Hi Precious,
We understand how frustrating and disappointing this experience has been, especially being without connectivity for such a long period, waiting on a replacement SIM, and then receiving a router that you were not expecting. This is certainly not the experience we want for our clients, and we recognise the impact this has had on you.
We’ve reviewed the account and can confirm that the replacement SIM delivery is currently pending the completion of the e‑RICA process. Once the e‑RICA is completed and the required documents are submitted, the SIM card delivery can proceed. A WhatsApp reminder with the e‑RICA link was sent on 5 May 2026 at 09:36am, and we kindly ask that this be completed so the process can move forward without further delay.
In addition, we’ve escalated to the team that handles router purchases to review the refurbished router you received. They will look into this and provide you with direct feedback on the outcome.
Your feedback regarding prolonged downtime, communication challenges, and the overall experience will be shared with our Service Quality Team for review and improvement. If you need any assistance further assistance, please feel free to reach out via a direct message on Hello Peter, and we’ll gladly continue assisting.
Warm regards,
Webafrica Crew
We understand how frustrating and disappointing this experience has been, especially being without connectivity for such a long period, waiting on a replacement SIM, and then receiving a router that you were not expecting. This is certainly not the experience we want for our clients, and we recognise the impact this has had on you.
We’ve reviewed the account and can confirm that the replacement SIM delivery is currently pending the completion of the e‑RICA process. Once the e‑RICA is completed and the required documents are submitted, the SIM card delivery can proceed. A WhatsApp reminder with the e‑RICA link was sent on 5 May 2026 at 09:36am, and we kindly ask that this be completed so the process can move forward without further delay.
In addition, we’ve escalated to the team that handles router purchases to review the refurbished router you received. They will look into this and provide you with direct feedback on the outcome.
Your feedback regarding prolonged downtime, communication challenges, and the overall experience will be shared with our Service Quality Team for review and improvement. If you need any assistance further assistance, please feel free to reach out via a direct message on Hello Peter, and we’ll gladly continue assisting.
Warm regards,
Webafrica Crew
Webafrica's reply06 May 2026, 09:05
Official
Hi Precious,
We understand how frustrating and disappointing this experience has been, especially being without connectivity for such a long period, waiting on a replacement SIM, and then receiving a router that you were not expecting. This is certainly not the experience we want for our clients, and we recognise the impact this has had on you.
We’ve reviewed the account and can confirm that the replacement SIM delivery is currently pending the completion of the e‑RICA process. Once the e‑RICA is completed and the required documents are submitted, the SIM card delivery can proceed. A WhatsApp reminder with the e‑RICA link was sent on 5 May 2026 at 09:36am, and we kindly ask that this be completed so the process can move forward without further delay.
In addition, we’ve escalated to the team that handles router purchases to review the refurbished router you received. They will look into this and provide you with direct feedback on the outcome.
Your feedback regarding prolonged downtime, communication challenges, and the overall experience will be shared with our Service Quality Team for review and improvement. If you need any assistance further assistance, please feel free to reach out via a direct message on Hello Peter, and we’ll gladly continue assisting.
Warm regards,
Webafrica Crew
We understand how frustrating and disappointing this experience has been, especially being without connectivity for such a long period, waiting on a replacement SIM, and then receiving a router that you were not expecting. This is certainly not the experience we want for our clients, and we recognise the impact this has had on you.
We’ve reviewed the account and can confirm that the replacement SIM delivery is currently pending the completion of the e‑RICA process. Once the e‑RICA is completed and the required documents are submitted, the SIM card delivery can proceed. A WhatsApp reminder with the e‑RICA link was sent on 5 May 2026 at 09:36am, and we kindly ask that this be completed so the process can move forward without further delay.
In addition, we’ve escalated to the team that handles router purchases to review the refurbished router you received. They will look into this and provide you with direct feedback on the outcome.
Your feedback regarding prolonged downtime, communication challenges, and the overall experience will be shared with our Service Quality Team for review and improvement. If you need any assistance further assistance, please feel free to reach out via a direct message on Hello Peter, and we’ll gladly continue assisting.
Warm regards,
Webafrica Crew