Webafrica

We got webafrica to be my Mother's ISP with fiber. We understand that timing of it (mid December) that not much will happen as fiber box still need to be installed but to follow up on the progress of it is an absolute NIGHTMARE. YOU CANNOT get through to them at all, and when you do they say it's the wrong department then gets put through to the "correct" department and then you hold on for over 15 minutes with no answer. Their WhatsApp number is so USELESS you choose the option want to use but it keeps popping up with the same menu stating to choose an option. Now we not even got internet yet, and this is the type of useless service we will check me to expect?