Webafrica

Hi Rachael, we can hear just how frustrated and let down you feel,  especially after having a good experience initially and then not receiving the same level of support when something goes wrong. Not having a ticket number and feeling like there’s no accountability makes it even more upsetting, and that’s completely understandable. This isn’t the experience we want for you at all. Every query should be tracked properly, with clear reference points and communication, so you’re never left feeling stuck or ignored. We’d really like to step in and take ownership of this for you. Please send us a  private message with your account details so we can locate your profile, investigate what’s gone wrong here, and make sure your issue is properly logged and followed through to resolution. We’ll ensure you have clear updates and a reference going forward. Warm regards,
Webafrica Crew 

Hello Rachel,

We understand how frustrating and exhausting this ongoing delay with your refund and billing corrections must be, especially after multiple follow-ups without a clear resolution. There is a strong eagerness to get this sorted once and for all, and clarity is needed to ensure everything can be resolved swiftly and accurately without further back-and-forth.

At present, the account reflects two Uncapped 50/25Mbps Openserve fibre services. To ensure the correct adjustments are made, could you please confirm whether your account should have one or two active fibre services? If only one service is required, kindly provide the physical address linked to that service so the necessary corrections and refund review can be processed accurately.

Once this confirmation is received, the matter can be finalised with the correct billing alignment.

Kindly send your response via direct message on Hello Peter so the details can be securely verified and actioned.

Warm regards,
Webafrica Crew