Webafrca Declining My Refund

I requested an ad on fibre connection as I have moved into a a new apartment but wanted to leave the active line at home still active. So this was on the 22nd March when I first made an interaction to have fibre installation done at my current home. I was asked to pay a processing order fee of R249 which I did same day to speed up the process as that's what they say. Then after making a payment I was asked to send the fibre box which I took a picture of sent to them. Then I was told I have requested the wrong subscription mind you I did indicate that there's already an existing Evotel installed inside. All I need is to have an internet connection. So the person I was chatting to she could have advised me to get the right subscription. Because they work with this and know better. I was told to subscribe to Evolve of 559 monthly that requires an immediate payment of 1300, so I said it's too much I won't be able to afford it. I'll check with other service providers for a reasonable price. I asked that if they can please refund me the R249 that was paid on that day. I was told it will take 48 hours to be in my account, which till this day it hasn't been refunded. I made contact again on the 26th March to follow up, I was then told the have credited the R249 to the next bill which is R399 and I will only pay the difference and I didn't mind. That was before the debit order which is done on the 1st of every month. On the 1st April they debited R399 as per usual no R249 that was promised to be deducted done. I contacted them to ask, I was told it's been refunded and will be payed in my account within 48hrs which was on the 1st April till today there's still no refund made. This morning I contacted them again to ask what is going on because the time given has passed and I still haven't received the money as promised. The consultant who was helping me said because the debit order failed. I sent her proof that they have debited R399 which was successful, she then said I need to pay R50 I asked what is it for. She needs to check and come with the correct information because I don't owe them. They owe me rather and have been promising to refund me and they haven't done that till today. She then asked me to send her my banking information which I did, then there was no communication as to what will happen after or going forward. I had to ask, which she came back with the feed back that the money will be refunded however I will have to wait for 7 to 10 days before it reflects into my account. I'm extremely frustrated I don't know what to do because they don't even take calls. Why do I have to wait this long when I communicated well on time. They should have opted for deducting the money from the debit order and took the remaining balance I wouldn't be in this predicament. The next thing that will happen is that they will promise to deduct it in the next debit order because they just don't want to do a refund period.