Webafica, Takes money, doesn't supply service

app**** for Fiber, My fiber was installed 11Dec 2020. still have not received a modem, account still not active. No way of contacting WebAfrica except for WhatsApp chat. I tried this for 3 weeks, then I gave up, as its a never ending loop with no solution to my problem. keep sending me in circles. Now WebAfrica debited my account for a service I don't have. worst customer service. please explain how you can debit my account with R1296.42, when I did not receive any service?