Web unfair treatment

On the 28th November 2024 we made payment of R790 for the new month approaching for our wifi. On the 29th November 2024 we received notification we need to move Immediately. We then selected the Move house option on the Webafrica customer zone. We contacted Webafrica and the consultant on the WhatsApp chat advised that they will contact billing for a refund....

We chose the new line Octotel and it was activated 8th December 2024. We then received an email stating that the router will be delivered ASAP. I then chatted with a consultant today 9th December 2024 and she Assisted me to set up a Router I already had In my possession as I needed the wifi urgently for my remote work.

Now what ticks me off is the fact that we had no feedback regarding the Refund.. And we didn't cancel the service.. We only moved house... What you doing is not Fair business practice we can't pay you a 1 months service fee for no service. Horrible....