Web service I’ve ever experienced

I’ve had some bad experiences with service providers, but Web Africa takes the cake for the worst by far.

First, they failed to debit my account on time, and now they’re claiming I owe them money. For what, exactly? I’ve been trying to contact them to pay, but every attempt has failed. And to make things worse, they disconnected my service because of *their* billing issue!

What adds to the frustration is that you can only chat to them via WhatsApp. In just one day, I’ve spoken to as many as 10 different consultants, and each time I have to explain the problem from scratch. I’m stuck in a never-ending loop of repeating myself, but no one seems able to resolve the issue.

Most recently, I spoke to a consultant who told me the last payment they received was in April, even though they debited my account in August. When I sent proof of this payment, he said he had no idea how it happened!

The lack of professionalism, poor communication, and constant runaround are absolutely maddening. I’m beyond disappointed with Web Africa’s service. It’s easily the most frustrating experience I’ve ever had with any company, and I sincerely hope they get their act together before they lose even more customers.