"WEB" OF POOR SERVICE INSTEAD OF WEBAFRICA

Just over 7 days ago I wrote a review regarding the services received by WebAfrica and to my surprise, I was assisted. However, the assistance was half - hearted and now they are avoiding me.

I have been conveying my frustrations to every personal at WebAfrica and the urgency of the successful activation of the Fibre Router.

On Friday, 14 May 2021, the router was installed and Vuma Reach advised that the line is active. However, when I attempted to connect to the router, I discovered that it was not active and I cannot connect. Thus, I attempted to contact WebAfrica since Saturday, 15 May 2021 and only receive partial assistance today via WhatsApp.

When I eventually received some assistance, Daryll at WebAfrica advised that my line was disconnected and without any further explanation transferred me to another agent, who he did not secure would be assisting me urgently.

This has been the worse experience and I have placed on record via email and on the WhatsApp chat that should this problem persist, I will be institute proceedings against WebAfrica.

In my view, WebAfrica should be banned from rendering services to society, as they are monetarily driven and have no customer services etiquette.