Web Africa’s Unprofessional and Dishonest Service

I had an extremely disappointing experience with Web Africa. I’ve been a client since 2023, and in 2025 I informed them about my move to a new residence. I provided all the necessary details for installation at the new place, and they assured me that my line would be active from December 6, 2025. Despite multiple follow-ups and paying R344 for December, my service was never activated. On December 17, I contacted an agent to cancel due to poor service and lack of assistance. They confirmed the cancellation and promised a refund since I hadn’t used the service. However, instead of refunding, they continued debiting my account even after I had already canceled and was no longer a customer. Web Africa debited my account again in January and February 2026, despite the fact that I was no longer active or in an agreement with them. They acknowledged owing me R1079.59, but I only received R574.64. Now they are refusing to pay the remaining amount, claiming I owe a R900 cancellation fee — a fee that was never mentioned in any of the thousands of chats and emails I exchanged with them. They are also attempting to charge R699 for a router I received in 2023, which was never mentioned or agreed upon. Now they are demanding R1,159 after debiting R1,423.59 from my account, despite the account no longer being active. Dealing with Web Africa has been a nightmare. Every time I try to resolve an issue, new problems arise. I’ve had to block my card and get a new one, costing R160, just to prevent further unauthorized debits. I have even closed my bank account to stop their wrongful charges. Their customer service is appalling, and they clearly have no regard for their clients. They constantly try to avoid paying what is rightfully owed. Refunds that are supposed to take 5-7 working days often only get processed after months — my first refund was only paid in March, covering December, January, and February. Throughout this ordeal, I have all the chat logs and emails proving that nowhere in their correspondence did they state I owed these additional charges, nor did they say I needed to return the router or pay any cancellation fees. Web Africa’s conduct is unprofessional, dishonest, and unacceptable. I strongly advise anyone considering their services to think twice.