EN
Emsley N
1 reviews | Active since Apr 2026
01 Apr 2026, 12:48
Web Africa's trash communication skills
Absolute trash, I've been with them for 4 years now that I want to cancle they've messed up the whole process and even though I did cancle they still debited me saying Im supposed to return the router yet I have proof that an agent told me to leave it at my old property, now I'm being debited for something I don't have, and they're way of communicating is terrible I would never in my life use them again or advise anyone to do so
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Replies (2)
Webafrica's replyOfficial
01 Apr 2026, 13:32Hi Emsley, we completely understand how frustrating this situation must be, especially after going through the cancellation process, being debited again, and now facing confusion around the router. Being given different guidance and then held accountable for something you no longer have is understandably upsetting. We can see that you’ve already been in touch with one of our consultants regarding this matter. Your concerns around the cancellation, billing, and router have been noted, and this feedback highlights where the experience has not met expectations. We appreciate you taking the time to share this, and we’re committed to ensuring these concerns are addressed and the matter is followed through properly. Warm regards,
Webafrica Crew
Webafrica Crew
Webafrica's reply01 Apr 2026, 13:32
Official
Hi Emsley, we completely understand how frustrating this situation must be, especially after going through the cancellation process, being debited again, and now facing confusion around the router. Being given different guidance and then held accountable for something you no longer have is understandably upsetting. We can see that you’ve already been in touch with one of our consultants regarding this matter. Your concerns around the cancellation, billing, and router have been noted, and this feedback highlights where the experience has not met expectations. We appreciate you taking the time to share this, and we’re committed to ensuring these concerns are addressed and the matter is followed through properly. Warm regards,
Webafrica Crew
Webafrica Crew
EN
Emsley N's updateReviewer Update
01 Apr 2026, 15:15But why am I now the one who has to cover the cost of sending the router back to you guys warehouse, that is very unprofessional
EN
Emsley N's update01 Apr 2026, 15:15
Reviewer Update
But why am I now the one who has to cover the cost of sending the router back to you guys warehouse, that is very unprofessional