Web Africa Worst Service Provider Ever

WORST EXPERIENCE EVER - MY BUSINESS HAS BEEN OFFLINE FOR 4 BUSINESS DAYS.

AFTER BEING A LONGSTANDING LOYAL CLIENT, I MISSED 2 DEBIT ORDERS BUT PAID IMMEDIATELY WHEN I FOUND OUT IT SKIPPED.

SPENT A TOTAL OF THESE 4 DAYS ON THE WHATSAPP LINE, ONLY SPEAKING TO A BOT REPEATING THE SAME MSG "NO AGENT AVAILABLE, WE ARE TRYING OUR BEST TO CONNECT YOU WITH ONE"

MY CALL HAS ALSO BEEN ESCALATED TO SUPPORT AND MANAGEMENT AND TECHNICAL, AND STILL NOT RECONNECTION.

I AM LOSING OUT ON REVENUE AND NOBODY AT WEB AFRICA SEEMS TO CONTACT OCTOTEL WHO IS AWAITING THE ORDER TO RECONNECT MY LINE.

THESE DAYS ARE ALSO SPENT ON HOLD FOR HOURS, WITH DISCONNECTIONS MORE THAN 5 TIMES.

WEB AFRICA IS THE WORST SERVICE PROVIDER I HAVE COME ACROSS.

WORST SERVICE EVER.