Web Africa worst service in the world

I have subscribed to a fiber 200meg line, uncapped and unshaped. The past 2 weeks my connection keep on dropping every 15 minutes. When the connection drops, I have to sign in again on my work system as I work from home. I also found that the line speed is extremely slow, not what I signed up for.

As Web Africa do not have a call center you have to communicate via WhatsApp message system. I send them a message to speak to a consultant jut after 14:00 yesterday. Only after 09:30 this morning was someone able to make contact to me by the name of Azasakhe N. I explained to him the problem. After every message he took about 10minutes to reply what made this a 3 hour conversation. He asked me to do a speed test using a network cable from my computer. I informed him I do not have one as they did not supply any. I informed him that he can send a technician to come sort the connection issue out then he can do a speed test as it is not my work any way to do the technician's work. I requested to speak to his manager, and he refused to put me in contact with him/her. he also said that he will not send someone unless I get a network cable and do a speed test myself. So, what about the connection that keeps dropping?

Had I known how difficult it was to get to speak to someone and how pathetic their service was I would surely have selected another service provider. I will discourage any person from ever joining them.