1 reviews | Active since Aug 2015
Web Africa Worst ISP!! Never use them!!
Dear Webafrica and all future clients.<br> <br> I am sorry it had to come to this. But it seems as if the only way, WA listen, is if you complain on a platform like this. <br> <br> For the past week, I have experienced terrible internet connection with regards to the ADSL line of 0.14mbps, which is supposed to be 4mbps. I have contacted support numerous times. NO one answers the phones, there is no livechat support and my support tickets never gets answered. Now, if any company experiences \high call volumes""; as a result of my slow connection speed. I am really ****ed off!<br> <br> I cannot cancel my contract without being billed R500 for an extra month.<br> <br> I have had it with Web Africa. They are by far the worst ISP in South Africa!! I would NOT recommend any of their services to anyone. They make it easy and quick for you to sign up; but the AFTER-SALE support is terrible!!<br> If it happened once;then I can understand. But once it becomes a habit...<br> <br> Can you please cancel my contract and return my line to Telkom soonest"""
It's not nice to hear that we've made you upset and we can understand where you're coming from.
Our guys were in touch with Telkom to resolve this issue and finally they managed to get hold of you to confirm if there's improvement. As per feedback received this issue has been resolved. Going forward, if you pick up any issues, please private message us on Facebook or direct message us on Twitter so we can assist.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team
It's not nice to hear that we've made you upset and we can understand where you're coming from.
Our guys were in touch with Telkom to resolve this issue and finally they managed to get hold of you to confirm if there's improvement. As per feedback received this issue has been resolved. Going forward, if you pick up any issues, please private message us on Facebook or direct message us on Twitter so we can assist.
We hope that this matter has been resolved to the level of your satisfaction and we would like to encourage you to update this post to reflect this resolution offered.
Regards,
Mkhululi
Online Team