Web Africa - worst company by a mile

Item: Webafrica
Rating: 1
Author: Johan B

On the 10th of January i see that Web Africa has deducted R 879.92 from my credit card, and i owe them nothing. On the 12th i email them asking what this was for. They rep**** on the 13th that it was a mistake from their side. On the 18th i inquire about a refund. They reply the 23rd asking for my banking details, and i reply the same day with it. Today, the 28th they say they need approval from their accounts department to refund me. First they ***** the money, now they want to keep it.

Helpful (0)

Replies (1)

Webafrica's replyOfficial

29 Jan 2019, 08:29

Dear Johan,

Please be aware that we no longer respond to queries via Hello Peter, but we would still like to fix your issue and improve your Webafrica experience. Please contact us via our official channels below so that we can assist you.

HOW TO GET HOLD OF US:
EMAIL US: ***

• If you have an existing ticket reference number please use this the subject line of your email.
• Remember to supply us with your Customer Code / Order Number
• Give us a detailed description of the issue you are experiencing so that we can jump on it right away and our support team can get you all sorted out
• If you have run a speed test please include screenshots in your email

CALL US: ***
• Our call center agents are available from 8:00 am to 20:00 pm, Mon-Sat, and 10:00 am to 20:00 pm on Sundays.

Kind regards,

Webafrica

Webafrica's reply29 Jan 2019, 08:29

Official

Dear Johan,